{"id":1242,"date":"2023-02-13T15:03:12","date_gmt":"2023-02-13T20:03:12","guid":{"rendered":"https:\/\/www.forsythtech.edu\/?page_id=1242"},"modified":"2023-06-10T00:26:12","modified_gmt":"2023-06-10T04:26:12","slug":"customer-service","status":"publish","type":"page","link":"https:\/\/www.forsythtech.edu\/business-community\/corporate-training\/customer-service\/","title":{"rendered":"Customer Service"},"content":{"rendered":"<!-- Hero secondary -->\r\n<div class=\"fy-hero-secondary\">\r\n\t<img decoding=\"async\" alt=\"image of staff member helping student\" data-aos=\"fade-left\" class=\"fy-hero-secondary__image lazyload\" data-src=\"https:\/\/www.forsythtech.edu\/wp-content\/uploads\/2023\/03\/General-Student-Staff-Shots-resize-22-630x630.jpg\" src=\"data:image\/svg+xml;base64,PHN2ZyB3aWR0aD0iMSIgaGVpZ2h0PSIxIiB4bWxucz0iaHR0cDovL3d3dy53My5vcmcvMjAwMC9zdmciPjwvc3ZnPg==\" style=\"--smush-placeholder-width: 630px; --smush-placeholder-aspect-ratio: 630\/630;\">\r\n\t<div class=\"fy-hero-secondary__link-container container\">\r\n\t\t\t\t\t\r\n\t\t\t\t\t\t<a href=\"https:\/\/www.forsythtech.edu\/business-community\/corporate-training\/\" class=\"fy-hero-secondary__link fy-icon-link fy-icon-link--xs\"><i class=\"fa-regular fa-arrow-left-long fy-icon-link__icon-left\"><\/i> Corporate Training<\/a>\t<\/div>\r\n\t<div class=\"fy-hero-secondary__container container\">\r\n\t\t<div class=\"row\">\r\n\t\t\t<div class=\"col-12 col-lg-8\">\r\n\t\t\t\t<h1 class=\"fy-hero-secondary__title fy-h1\" data-aos=\"fade-up\"  aria-label=\"main\" role=\"main\">Customer Service Training at Forsyth Tech <\/h1>\r\n\t\t\t<\/div>\r\n\t\t<\/div>\r\n\t<\/div>\r\n<\/div>\r\n<!-- \/Hero secondary -->\n\n<section class=\"fy-welcome\">\r\n\t<div class=\"container\">\r\n\t\t<div class=\"fy-welcome__container\">\r\n\t\t\t<h2 data-aos=\"fade-up\">Customer Service Matters More Than Ever<\/h2>\r\n\t\t\t<p data-aos=\"fade-up\"><p><span style=\"font-weight: 400;\">With today\u2019s competitive global marketplace, consumers have nearly unlimited choices at their fingertips. Where they take their repeat business often comes down to customer service. Strong, proactive customer service builds loyalty, creates community, and generates valuable referrals.\u00a0<\/span><\/p>\n<\/p>\r\n\t\t<\/div>\r\n\t<\/div>\r\n<\/section>\r\n<!-- \/Welcome-->\r\n\n\n<!-- Stats -->\r\n<div class=\"fy-stats\">\r\n\t<div class=\"fy-stats__container container\">\r\n\t\t<div class=\"row\">\r\n\t\t\t\t\t\t\t\t\t<div data-aos=\"fade-up\" class=\"fy-stats__item col-12 col-md-4\">\r\n\t\t\t\t\t\t\t<p class=\"fy-stats__number fy-h1\">89\t\t\t\t\t\t\t<span class=\"fy-stats__percent\">%<\/span><\/p>\r\n\t\t\t\t\t\t\t<p class='fy-stats__description fy-paragraph'>The percentage of consumers who plan to make future purchases following positive customer service interactions. <\/p>\n\t\t\t\t\t\t<\/div>\r\n\t\t\t\t\t\t\t\t\t\t\t\t<div data-aos=\"fade-up\" class=\"fy-stats__item col-12 col-md-4\">\r\n\t\t\t\t\t\t\t<p class=\"fy-stats__number fy-h1\">3 out of 5\t\t\t\t\t\t\t<\/p>\r\n\t\t\t\t\t\t\t<p class='fy-stats__description fy-paragraph'>Three out of five consumers say excellent customer service is an essential reason why they feel loyalty to a brand.<\/p>\n\t\t\t\t\t\t<\/div>\r\n\t\t\t\t\t\t\t\t\t\t\t\t<div data-aos=\"fade-up\" class=\"fy-stats__item col-12 col-md-4\">\r\n\t\t\t\t\t\t\t<p class=\"fy-stats__number fy-h1\">61\t\t\t\t\t\t\t<span class=\"fy-stats__percent\">%<\/span><\/p>\r\n\t\t\t\t\t\t\t<p class='fy-stats__description fy-paragraph'>How much less likely consumers are to make a purchase from a brand following a negative e customer service experience.<\/p>\n\t\t\t\t\t\t<\/div>\r\n\t\t\t\t\t\t\t\t\t\r\n\t\t<\/div>\r\n\t<\/div>\r\n<\/div>\n\n\r\n<div class=\"fy-text-block\">\r\n\t<div class=\"fy-text-block__container  container\">\r\n\t\t<div class=\"row\">\r\n\t\t\t<div class=\"fy-text-block__content col-12 col-sm-12 offset-md-1 col-md-10 offset-lg-2 col-lg-8\">\r\n\t\t\t\t<h2 data-aos=\"fade-up\" class=\"fy-text-block__title fy-h2\">Gain the Skills to Become a Successful Customer Service Agent in a Call Center<\/h2>\r\n\t\t\t\t<p data-aos=\"fade-up\" class=\"fy-text-block__text fy-paragraph\"><span style=\"font-weight: 400;\">Forsyth Tech\u2019s 32-hour training prepares p<\/span><span style=\"font-weight: 400;\">articipants to become qualified telephone customer service representatives. The activity-based curriculum prepares participants to apply communications techniques to cultivate repeat business, market, and cross-sell products.<\/span><\/p>\n\t\t\t\t\t\t\t<\/div>\r\n\t\t<\/div>\r\n\t<\/div>\r\n<\/div>\n\n<!-- Quote\/testimonial -->\r\n\r\n<div class=\"container fy-mt-100\">\r\n\t<div class=\"fy-testimonial row\">\r\n\t\t<div data-aos=\"fade-up\" class=\"fy-testimonial__left col-12 col-sm-12 col-md-4 offset-lg-1 col-lg-3\">\r\n\t\t\t<img decoding=\"async\" alt=\"quote person headshot\" class=\"fy-testimonial__image lazyload\" data-src=\"https:\/\/www.forsythtech.edu\/wp-content\/uploads\/2023\/05\/Headshot-Placeholder-295x340.png\" src=\"data:image\/svg+xml;base64,PHN2ZyB3aWR0aD0iMSIgaGVpZ2h0PSIxIiB4bWxucz0iaHR0cDovL3d3dy53My5vcmcvMjAwMC9zdmciPjwvc3ZnPg==\" style=\"--smush-placeholder-width: 295px; --smush-placeholder-aspect-ratio: 295\/340;\">\r\n\t\t<\/div>\r\n\t\t<div data-aos=\"fade-up\" data-aos-delay=\"100\" class=\"fy-testimonial__right col-12 col-sm-12 col-md-8 col-lg-7\">\r\n\t\t\t<h3 class=\"fy-testimonial__quote fy-h3\">\u201cMy favorite thing about attending Forsyth Tech is that from day one I have felt like I was apart of something bigger than myself. Also I love that there are many programs and resources in place to help us.\r\n\u201d<\/h3>\r\n\t\t\t<p class=\"fy-testimonial__name fy-paragraph\">Cetaria-Technical Support &#038; Services<\/p>\r\n\t\t\t\t\t<\/div>\r\n\t<\/div>\r\n<\/div>\n\n<div data-aos=\"fade-up\" class=\"fy-contact \">\r\n\t<div class=\"fy-contact__container container\">\r\n\t\t<script>!function(){window.__lum_config__={formId:\"forsythtech.forms.2955\",apiUrl:\"https:\/\/forsythtech.api.451.io\/v2\/\",accessToken:\"d74zifGDpWUdOMEZzVutI1iTTBSQB6jmUn6eHXLQ\",featureToken:\"kqZRmHQEZa8I2arqiorpELoTnzJYPNB9Dbdui9h0\",analyticsToken:\"fd4xNuzV8szX518NVIL2AJTTG0a0yzg905SMzAeu\",sourceUrl:encodeURIComponent(window.location.href)}}();<\/script><script 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